Ideas for Online Sales

(AW) Releasing outstanding rules and suppressions on web chat

  1. Helps to communicate with the correct customers and convert traffic that would otherwise exit the site
  2. Since moving to Genesys, our chat/ sale conversion has dropped 9% points for Prospects and 10% points for Existing Customers
  3. In order to be able to efficiently support Ethan with chat on product specific pages, we need to ensure more sophisticated rules are in place
  • Daniel Sexton
  • Nov 24 2015
  • Already exists
  • Attach files
  • Daniel Sexton commented
    December 11, 2015 17:50

    Linked to existing item on the roadmap